SecurityShieldTM
FAQ
How do I register my Security Shield software?
Following successful installation of the application, you will be prompted for the following information:
License Key – as provided, in the notification email sent to you upon purchase
Email Address – as you provided, during purchase
Password – of your choosing, at least 6 characters in length. If you [...]
How do I extend or renew my license?
The application displays your license expiration date, and notifies you as expiration draws near. You may renew or extend your license at any time. Simply purchase the product, and you’ll receive a new key. Select the Registration option from the application main menu, and enter your email address.
How do I access the web-based features of Anti-Theft or Parental Controls?
The dashboards are accessible from our home page, via the “Console Login” link at the top. You’ll need the email address and password you used when registering the on-device software (Anti-Theft or Parental Controls).
I do not see the options to purchase Smobile Systems Anti-theft and Identity Protection subscription from your website. How do I subscribe to it?
Please contact Smobile Systems directly.
Can I install or download a trial version?
Sorry. There are no trial versions. You have to purchase the subscription.
How does the anti-virus work?
A database of all known virus signatures is maintained on the device. As new data or a new file is received on the device, it is scanned. Any infection is reported and deleted. Set up your Internet connection for virus definition updates. Your carrier’s web site or your phone’s user manual will likely include information on setting up the connection for your specific device, and carrier support staff is always available to help. We do have some information regarding settings, etc., for
I do not see the option to purchase Smobile Systems Parental Control and Monitoring subscription from your website. How do I subsribe to it?
Please contact Smobile Systems directly.
How is the virus definition database kept up to date?
The anti-virus program automatically checks for any available update to the virus definition database, polling the server according to the period set in the anti-virus Settings menu. The default setting is every 24 hours. In addition, the user can request a check for updates any time, [...]
How often are updates really needed?
Mobile security threats are on the rise, so we recommend pulling down updates on a daily basis. The amount of data transferred by such a request is minimal.
How will my device react when the anti-virus detects an infected file?
You will receive a warning message any time a scan detects malware. You may choose to ignore the warning or opt to allow the anti-virus program to delete the infected file. Information about the detection is maintained in a log file.
Need Help?
We strive to make your experience with SMobile Systems the best possible.
If you require technical support, please contact us at our toll-free number: 1-866-323-0480 or complete the form below and a customer support representative will contact you.
Product user guides and FAQ’s are accessible via the tabs below.
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