ContactGenie ToolkitTM
FAQ
Is there anything I need to confirm before I report a problem?
Yes! Please ensure that you are running the latest version of the software in question. CG products are updated as soon as any program related issue is found.
How do I report a problem?
All current ContactGenie products have a comprehensive integrated error reporting system built-in which collects essential configuration and error information used for the submission and initial assessment of any reported issue. This reporting system should be used for the submission of any problems encountered.
How do I report a problem if the error reporting system does not present itself?
In such a case, please e-mail the software publisher’s technical support team directly. Provide as much information as possible which should include the following: Outlook version, Operating system, Specific ContactGenie program name and version (from <About> screen), All error messages encountered in their entirety.
How do I contact the Technical Support?
Please e-mail your query at cgsupport@contactgenie.com. Free support is provided 7 days a week via email - (monitored between 8am-2am EST - GMT -5) to all ContactGenie users, regardless of whether you are a paid customer or just evaluating the software.
|
